Video: Patient Portals Benefit Doctors and Patients

Ever since managed care began to take over in the mid 1980s, most of us had complained about how hard it had become to get ahold of our doctors on the phone. If we were lucky, the doctor would call us at the end of the day. Email is not used due to privacy issues. In recent years, medical centers as well as doctors in private practice have created patient portals. I now get answers to all my questions within one to three hours. It you want a prompt response, phrase all your questions as succinctly as possible. I connect with my docs at UCSF via My Chart, and with my PCP via Follow My Health. I also use the portals to get the latest test results and even to check on available appointment times.